KITCHENER LOCATION PRE-ORDERS
CUSTOMIZE YOUR PRE-ORDERED BOX OF DONUTS
by picking the flavours and quantities you would like**.
Curbside pickup available from our back door.
Just call when you arrive and we will bring your order out to you.
This is a new system for us so there are bound to be some minor glitches.
Please be patient with us as we improve our service.
We are currently taking orders between 2 and 15 days in advance.
Pre-order pickup times can be scheduled between 9:30am and 1:45pm
**Due to the production process, some donut flavours (currently Fritters and Cinnamon Buns) have an ordering limit of 6 per order/family per day. If you are interested in ordering more than 6, please email your request in advance of placing your order. We reserve the right to cancel orders if ordering limits are exceeded however we will always do our best to fill orders as received.
FUTURE PREORDERS: TERMS AND CONDITIONS:
Prior to placing your order please read the following:
By using our site or placing an order, you are agreeing to the terms and conditions below
We use common food allergens in our baking facility (including but not limited to eggs, wheat, nuts, soy, dairy etc.). There is always a chance of cross contamination.
We use common alcohol-based flavourings (i.e. vanilla extract) in our products.
We can not guarantee that specific ingredients have not been used in our products as suppliers and ingredients can change without notice.
Orders that have not picked up by the posted closing time will be considered abandoned / forfeited and do not qualify for a refund.
Due to the limitations of the ordering platform, orders that have been placed can not be changed or modified.
PLEASE DOUBLE CHECK YOUR ORDER AND DATE PRIOR TO MAKING PAYMENT.
Order Cancellation Policy:
We reserve the right to cancel an order if deemed necessary to do so (i.e. ingredient unavailability, equipment malfunction, computer glitches etc.). In this situation, we will inform you of any changes to your order as soon as possible and a refund will be issued if necessary. We will not be held liable for any damages by exercising this right.
Customer Cancellation Request Policy and Refunds:
Regular stock orders can be cancelled with at least 48 hours notice of the pickup date and will be refunded minus a 10% service fee (minimum $5.00). Orders cancelled between 24 and 48 hours notice from the pick-up date will be refunded minus a 25% service fee (minimum $5.00). Orders can not be cancelled with less than 24 hours notice. Cancellation requests must be emailed to with the subject line "ORDER CANCELLATION REQUEST".
Custom Donut order cancellation requests require a minimum of 1 week notification and refund amounts will depend on the amount of preparation work that has already been completed with a minimum service fee of 10%.
Order cancellation is at our sole discretion.
Refunds may be issued at our discretion and can be either partial or whole depending on the circumstance and may include a service fee. Refunds will be made via the same method the original payment was made and may take up to 2 weeks to process but generally once issued take 3-5 business days.
All images and content on our site may not be distributed, modified, reproduced or used for any purpose without our prior written consent.
By using this website, you are agreeing to our terms and conditions. We will do our best to ensure that all information on our website is accurate. We will not be liable for any damages that arise from incorrect or missing information and performance issues.