NEW WATERLOO LOCATION NOW OPEN
for same day online order pick-ups and walk-in orders
36 Northfield Drive East, Waterloo
ORDER TODAY - PICK UP TODAY!!!
Welcome to our new Waterloo location with our new "live" online ordering system.
You can now pre-order Debrodniks Donuts for same day pickup
from the comfort of your [insert your current location here] !!!
WALK-IN ORDERS AVAILABLE
HOW DOES ONLINE ORDERING WORK?
1. Visit our online shop and place your order. Link below Online orders available between 8:30am and 9:30am with pickups between 10am and 2pm.
2. Once received, we will verify our inventory and send you a confirmation text.
3. Your order will then be packed on a first come basis and another text message sent letting you know that your order is ready for pickup. Pickup your order between 10am and 2pm.
4. Then, come to our Waterloo store with your order number and pick up your donuts.
In the event that a flavour that you ordered is no longer available, we will call you for a substitution or you can choose to cancel your order and receive a full refund. Please make sure you provide the correct cell phone number when placing your order. The number you provide is how order updates will be provided (by sms) and how will will get in touch with you if required. Terms and conditions below.
Text messages sent to customers during the ordering process are automated. Do not reply to them as they will not be received by us.
We are currently taking online orders between 8:30am and 9:30pm. Walk-in orders and pre-order pickups are between 10am and 2pm
Orders must be picked up by 2pm on the same day that the order was placed.
NOTE: This is a new ordering system for us and there are bound to be some challenges. Availability and store hours will improve in time. Please bear with us as and thank you for your understanding and continued support.
Please note that there may be limited quantities available while we determine demand and adjust production accordingly.
SAME DAY ORDERS: TERMS AND CONDITIONS:
Prior to placing your order please read the following:
By using our site and placing an order, you are agreeing to the terms and conditions below
We use common food allergens in our baking facility (including but not limited to eggs, wheat, nuts, soy, dairy etc.). There is always a chance of cross contamination.
We use common alcohol-based flavourings (i.e. vanilla extract) in our products.
We can not guarantee that specific ingredients have not been used in our products as suppliers and ingredients can change without notice.
Orders that have not been picked up by the posted closing time will be considered abandoned and forfeited and do not qualify for a refund. We can not store orders for future pickup.
Orders placed as "Same Day" orders can not be changed or modified once placed.
PLEASE DOUBLE CHECK YOUR ORDER PRIOR TO MAKING PAYMENT.
Order Cancellation Policy
We reserve the right to cancel an order if deemed necessary to do so (i.e. ingredient and/or product unavailability, equipment malfunction, computer glitches etc.). In this situation, we will inform you of any changes to your order as soon as possible and a refund will be issued. We will not be held liable for any damages by exercising this right.
Customer Cancellation Request Policy and Refunds
In the event that we are not able to fill your order as requested, you will be contacted and allowed to make a substitution OR you can cancel your order and be issued a refund. Order cancellation is at our sole discretion. We will attempt to contact you by telephone up to two times at which point we will make a substitution on your behalf. We will not be responsible if we can not contact you due to an incorrect phone number being provided at the time of ordering.
Refunds may be issued at our sole discretion and can be either partial or whole depending on the circumstance and may include a service fee. Refunds will be made via the same method the original payment was made and may take up to 2 weeks to process.
All images and content on our site may not be distributed, modified, reproduced or used for any purpose without our prior written consent.
By using this website, you are agreeing to our terms and conditions. We will do our best to ensure that all information on our website is accurate. We will not be liable for any damages that arise from incorrect or missing information and performance issues.