NEW WATERLOO LOCATION NOW OPEN
for WALK-IN orders AND same day pick-up ONLINE orders
36 Northfield Drive East, Waterloo
ORDER TODAY - PICK UP TODAY!!!
Welcome to our new Waterloo location with our new "live" online ordering system.
You can now pre-order Debrodniks Donuts for same day pickup
from the comfort of your [insert your current location here] !!!
WALK-IN ORDERS AVAILABLE
HOW DOES ONLINE ORDERING WORK?
1. Visit our online shop and place your order. Link below Online orders available between 8:30am and 9:30am with pickups between 9am and 3pm.
2. Once received, we will verify our inventory and send you a confirmation text.
3. Your order will then be packed on a first come basis and another text message sent letting you know that your order is ready for pickup. Pickup your order between 9am and 3pm.
4. Then, come to our Waterloo store with your order number and pick up your donuts.
In the event that a flavour that you ordered is no longer available, we will call you for a substitution or you can choose to cancel your order and receive a full refund. Please make sure you provide the correct cell phone number when placing your order. The number you provide is how order updates will be provided (by sms) and how will will get in touch with you if required. Terms and conditions below.
Text messages sent to customers during the ordering process are automated. Do not reply to them as they will not be received by us.
We are currently taking online orders starting at 8:30am. Walk-in orders and pre-order pickups start at 9am.
Orders must be picked up by 3pm on the same day that the order was placed.
NOTE: This is a new ordering system for us and there are bound to be some challenges. Availability and store hours will improve in time. Please bear with us as and thank you for your understanding and continued support.
Please note that there may be limited quantities available while we determine demand and adjust production accordingly.
SAME DAY PREORDERS: TERMS AND CONDITIONS:
Prior to placing your order please read the following:
By using our site or placing an order, you are agreeing to the terms and conditions below.
We use common food allergens in our baking facility (including but not limited to eggs, wheat, nuts, soy, dairy etc.). There is always a chance of cross contamination.
We use common alcohol-based flavourings (i.e. vanilla extract) in our products.
We can not guarantee that specific ingredients have not been used in our products as suppliers and ingredients can change without notice.
Orders that have not been picked up by the posted closing time will be considered abandoned and forfeited and do not qualify for a refund. We can not store orders for future pickup.
By purchasing our products, you agree that your purchase is for consumer use only and not for commercial use. For greater clarification, you agree that our products will not be resold without prior written permission from Debrodniks Donuts.
Due to the limitations of the ordering platform, orders that have been placed can not be changed or modified. PLEASE DOUBLE CHECK YOUR ORDER AND DATE PRIOR TO MAKING PAYMENT.
If you require a change, orders will need to be canceled and reordered. See Customer Cancellation Request Policy below.
Order Cancellation Policy
We reserve the right to cancel or make changes to an order for any reason. (i.e. ingredient unavailability, equipment malfunction, computer glitches etc.). In this situation, we will inform you of the cancelation or changes made to your order as soon as possible and a refund will be issued if required. We will not be held liable for any damages by exercising this right.
Customer Cancellation Request Policy and Refunds
Regular stock orders can be cancelled with at least 48 hours notice of the pickup date and will be refunded minus a 10% service fee (minimum $5.00). Orders cancelled between 24 and 48 hours notice of the pick-up date will be refunded minus a 25% service fee (minimum $5.00). Orders can not be cancelled with less than 24 hours notice. Cancellation requests must be emailed to firstname.lastname@example.org with the subject line "ORDER CANCELLATION REQUEST".
Custom order cancellation requests require a minimum of 1 week notification and refund amounts will depend on the amount of preparation work that has already been completed with a minimum service fee of 10%.
Order cancellation is at our sole discretion.
Refunds may be issued at our discretion and can be either partial or whole depending on the circumstance and may include a service fee. Refunds will be made via the same method the original payment was made and may take up to 2 weeks to process but generally once issued take 3-5 business days.
All images and content on our site may not be distributed, modified, reproduced or used for any purpose without our prior written consent.
By using this website, you are agreeing to our terms and conditions. We will do our best to ensure that all information on our website is accurate. We will not be liable for any damages that arise from incorrect or missing information and performance issues. We reserve the right to make changes to our Terms and Conditions without notice.